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At Fast Feet we are committed to protecting and respecting your privacy.  This privacy policy sets out how we collect, use and protect the personal information you provide to us. We also explain your rights in relation to the personal data we hold about you; and how to contact us if you have any questions or comments.

 

Fast Feet Football Academy Ltd is a superb football coaching company based in the North East of England. Fast Feet Football Academy Ltd is registered in England and Wales (08285015). The registered address is Evolve Business Centre, Cygnet Way, Rainton Bridge South Business Park, Houghton-Le-Spring, Tyne and Wear, DH4 5QY.

 

About this privacy policy

This privacy policy applies to the personal data we collect about you through our website, by post, telephone, social media, and when you otherwise communicate with us. This includes when you make an enquiry about our products and services, book onto our sessions, register with us, place orders for goods, attend training sessions, voluntarily complete customer surveys, enter competitions, provide feedback and when you contact us with questions or queries.

 

What information do we collect?

Personal information we may process about you:

  • Names

  • Home address

  • Contact Telephone numbers (home, work and mobile)

  • Email Address

  • IP address

  • Emergency Contact details

 

Personal Information we may process about your child/children:

  • Name

  • Age

  • Date of birth

  • School year and name of school

  • Medical conditions that may be relevant to your child’s / children’s safety, when in receipt of our services

  • Clothing size – for kit during membership

  • Photo permissions – consent for photos during sessions.

 

Payment information is not directly collected or stored by Fast Feet Football Academy. This information is processed securely and privately by our third party payment processers. The information is stored securely, using encryptions by Paypal and Go Cardless. Fast Feet will not have access to this information at anytime. All payment processers follow GDPR and privacy policies can be found on their websites.

 

How we will use your personal data?

We collect information about you to enable us to provide our services to you and to meet our contractual commitments to you.

We use the information held about you in the following ways:

  • To carry out our obligations arising from any contracts entered into between you and Fast Feet

  • To respond to enquiries and to process your request for information and services

  • To successfully book you onto our training sessions and obtain information about your child/children to ensure safe delivery of our training

  • To let you know about important changes to our services

  • Session planning and to ensure children are booked onto the most appropriate session

  • Provide and personalize our services generally

  • To provide appropriate kit when signing up as a member with Fast Feet

  • Carry out market research campaigns and to obtain feedback

  • Contact you to let you know about other products and services that we offer and feel may be of interest to you, as set out in our marketing section

  • Measure and understand the success of our products and where we might improve the services that we provide to you

  • To ensure that content from our website is presented in the most effective manner for you and your computer

  • Health and safety reasons, child protection reasons, internal record keeping

 

How do we protect your personal information?

Fast Feet follow strict security procedures as to how your personal data is stored and used, and who views the data. Once we have received your personal information, we use strict procedures and security features to try and prevent unauthorised access. We do not transfer your personal data outside of the European Economic Area. Information is stored in an encrypted form.

 

How long do we keep your personal information?

Fast Feet will keep your personal information for no longer than is necessary, for the purposes set out above. We will hold data for a maximum of five years from the date of our last interaction in order to provide you with ongoing services, queries, or enable you to refer back to your child's history with Fast Feet should you leave and rejoin.

If you have provided consent for child to be photographed during any of the Fast Feet sessions, we will retain the photograph for a maximum of three years from when the photo was taken unless you have consented to our using the images for other purposes. Such as:

  • Local social media or local newsletters

  • Broader marketing or promotional purposes

 

Should you consent to this, personal information will be kept alongside the photo to enable us to contact you or to enable you to withdraw consent. Withdrawing consent sooner than the three year period can be completed by contacting Fast Feet.

If you have given permission for us to use a photograph for promotional or marketing purposes, we will retain copy of the photograph for the length of time that Fast Feet owns the copyright relating to that image in order that we properly exercise our rights under copyright law.

 

Marketing Communications

We want to ensure that you are informed and aware of the best products, services, competitions, promotions and events that we can offer to you. We may also want to gather marketing information and customer feedback, and obtain your support for industry awards that we are nominated for. By consenting to receive additional communications from us in respect of this information, we will process your data in accordance with this policy.

 

You have the right at any time to stop us from contacting you for marketing purposes. You can either click the unsubscribe button at the bottom of our emails communications or contact us at info@fastfeetfa.com

 

Access to your information

You have the right to to request that Fast Feet:

  • Provide a copy of all or some of the information we hold about you

  • Delete the personal information we hold about you – if you do this we will be unable to continue providing you with the services you have requested

  • Restrict the way in which we process your personal information

  • Transfer your information to a third party

  • Stop processing your information if you have valid objections to such processing

  • Update any personal information if it is inaccurate or out of date

 

Cookies

Cookies are text files placed onto your computer to collect standard internet log information and visitor behavior information. This information is used to track visitor use of our website and to compile statasitcal reports on website activity. You can set your browser not to accept cookies, although in few cases some of website features may not function as a result.

 

Changes to our privacy policy

We keep our privacy policy under regular review and will place any updates on this webpage. This privacy policy was last updated on 31st Jan 2018

 

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

Email: info@fastfeetfa.com

Post: Fast Feet Football Academy, Evolve Business Centre, Cygnet Way, Houghton Le Spring, DH4 5QY